You may request a refund for our emotion management trading programs under the following circumstances:

• Within 30 days of enrollment for comprehensive programs
• Within 14 days of purchase for individual courses or materials
• Technical issues preventing access that cannot be resolved within 48 hours
• Content significantly differs from what was described at enrollment
• Cancellation of scheduled programs by Braktronk Vurd

Follow these steps to request a refund from our trading psychology programs:

Refund processing times vary by payment method used for your original enrollment:

Some situations receive special consideration in our refund evaluation process:

• Medical emergencies preventing program participation
• Major life events affecting your ability to complete coursework
• Technical platform issues lasting more than 72 hours
• Instructor unavailability for scheduled mentoring sessions
• Program content updates that significantly alter curriculum

Documentation may be required for special circumstance refund requests. We evaluate each case individually and aim to find fair solutions that respect both your situation and our educational commitments.

The following items and services are not eligible for refunds:

• Completed one-on-one coaching sessions
• Downloaded materials and resources accessed after 14 days
• Programs completed beyond the refund eligibility period
• Third-party software or tools provided as program bonuses
• Physical materials shipped to your address